Responsible Gaming at 6winr — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At 6winr, responsible gaming is not a checkbox — it is a core value embedded into every aspect of how the platform is designed and operated. 6winr serves the Bangladesh market as a premier online casino and sports betting platform, and we take our duty of care to every player seriously. We believe that gambling, when approached as entertainment within personal limits, can be an enjoyable and exciting activity. But we also recognise that for some individuals, gambling can become a problem, and we are fully committed to providing the tools, information, and support needed to prevent that outcome.

Our responsible gaming framework is built on four pillars: prevention through robust age verification and onboarding education; empowerment through self-management tools such as deposit limits, session reminders, and cooling-off periods; intervention through proactive monitoring and outreach to players who show signs of at-risk behaviour; and support through accessible, judgement-free assistance for players who need help. Every player at 6winr has access to all four pillars, at no cost, at any time.

6winr also trains its customer support staff to recognise the indicators of problem gambling and to respond with empathy, care, and appropriate escalation. If our team notices unusual patterns in your account activity — such as rapidly escalating deposit amounts, extended unbroken sessions, or attempts to circumvent self-imposed limits — we may proactively contact you to check in and offer responsible gaming resources.

2 Age Restriction — 18+ Only

6winr is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, place a wager, or access any real-money game on 6winr. This policy applies to all players in Bangladesh and is enforced without exception.

How We Verify Age

During KYC verification, 6winr requires a government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — that confirms the player's date of birth. In cases where the submitted document is unclear or the player's age is in question, additional verification steps may be requested. Accounts are restricted from withdrawals until age verification is successfully completed.

If you believe an underage individual has opened an account on 6winr using false information, please contact us immediately at [email protected]. We will act swiftly to investigate and close the account.

3 Deposit Limits

One of the most effective ways to manage your gambling spend is to set a deposit limit on your account before you start playing. 6winr allows you to define a maximum deposit amount over a rolling daily, weekly, or monthly period. Once your set limit is reached, further deposits are automatically blocked until the period resets.

How to Set a Deposit Limit

1. Log in to your 6winr account.
2. Navigate to Account Settings → Responsible Gaming.
3. Select Deposit Limits and choose your preferred period (daily / weekly / monthly).
4. Enter the maximum amount in BDT (Bangladeshi Taka) you wish to deposit within that period.
5. Confirm your selection. The limit takes effect immediately.

Recommended Starting Limits for Bangladesh Players

While the right limit is entirely personal, 6winr recommends that new players start with a monthly deposit cap equivalent to no more than 2–5% of their monthly income. Gambling should always be funded from disposable entertainment budget — never from savings, borrowings, or money allocated to essential expenses such as rent, food, education, or family obligations.

Common deposit limit settings used by responsible players on 6winr range from ৳1,000 to ৳10,000 per month, though you are free to set any amount that reflects your personal financial situation. There is no minimum limit requirement.

4 Time-Out & Cooling-Off Features

Sometimes the most responsible action is simply to step away for a while. 6winr provides a range of time-out options that let you temporarily suspend your account without permanently closing it. These tools are designed for players who want a short break to regain perspective, deal with personal circumstances, or simply reset.

Available Time-Out Periods

During any active time-out period, you will be unable to log in to your 6winr account, place bets, or make deposits. Any pending withdrawal requests in progress at the time the time-out is activated will continue to be processed normally. Active bonuses are paused and resume upon your return, subject to their original expiry terms.

Session Time Reminders

In addition to account-level time-outs, 6winr provides in-session reminder pop-ups that appear at intervals you choose — every 30, 60, or 90 minutes. These on-screen notifications display your current session duration and prompt you to take a short break. Enabling session reminders is highly recommended for all players and can be activated from the Responsible Gaming section of your Account Settings.

5 Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on 6winr. It is designed for players who recognise that gambling has become a problem and wish to permanently remove their ability to access the platform. A self-exclusion request at 6winr results in the immediate, irreversible closure of your account for a minimum period of 6 months, with a permanent closure option also available.

How to Request Self-Exclusion

1. Log in to your 6winr account.
2. Go to Account Settings → Responsible Gaming → Self-Exclusion.
3. Select your exclusion period: 6 months, 1 year, 5 years, or Permanent.
4. Read and acknowledge the self-exclusion terms.
5. Confirm your request. Your account will be suspended immediately.

Alternatively, if you are unable or unwilling to log in to request self-exclusion, you may contact our support team directly at [email protected] with the subject line "Self-Exclusion Request — [Your Registered Username]". Our team will action the request within 24 hours and confirm closure by email.

What Happens After Self-Exclusion

• Your account is immediately locked. You cannot log in during the exclusion period.
• Any available balance at the time of exclusion is returned to the payment method used for your most recent deposit within 5–7 working days.
• All marketing communications, promotional emails, and SMS messages from 6winr are permanently ceased.
• After the minimum exclusion period has elapsed, you may contact 6winr to request reactivation. A mandatory 7-day reflection period applies before reactivation is processed, giving you additional time to reconsider.

6 Signs of Problem Gambling

Gambling becomes a problem when it starts to affect your finances, relationships, mental health, or daily responsibilities. Many people are unaware that their gambling has crossed into problematic territory until the consequences become significant. The following warning signs may indicate that gambling is having a negative impact on your life. If several of these apply to you, we strongly encourage you to use 6winr's self-management tools or reach out for professional support.

• Gambling with money needed for rent, food, bills, or family expenses.
• Chasing losses — placing larger bets to try to win back money you have already lost.
• Spending more time gambling than you originally intended.
• Hiding your gambling activity from family or friends.
• Feeling restless, irritable, or anxious when not gambling.
• Neglecting work, studies, or family responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Using gambling as a way to escape stress, depression, or personal problems.
• Repeatedly trying to cut back on gambling but being unable to do so.
• Lying to others about how much time or money you spend gambling.

7 Getting Help & External Support

6winr provides on-platform tools to help players manage their gambling, but we also recognise that some players may need support that goes beyond what an online casino can offer. If gambling is affecting your mental health, relationships, or finances in Bangladesh, the following avenues of support are available. All are confidential and judgement-free.

Advice for Friends and Family

If you are worried about a family member or friend's gambling behaviour, your support can make a real difference. Approach the conversation with empathy rather than blame. Avoid covering losses on their behalf or enabling continued gambling. Encourage them to speak with a professional and, if they have a 6winr account, to contact our support team at [email protected] to request restrictions or closure on their behalf.

6winr will act on third-party responsible gaming requests where sufficient account identification information is provided. We take such requests seriously and will always prioritise player welfare over platform engagement.

8 Parental Controls

Protecting minors from access to online gambling is a shared responsibility between 6winr, parents, and guardians. While 6winr employs robust age verification systems to prevent underage registration, we also encourage parents and guardians in Bangladesh to take additional steps at the device and network level to prevent young people from accessing gambling content.

Recommended Parental Control Measures

• Device-level content filtering: Most modern smartphones and tablets — including Android and iOS devices — offer built-in parental control settings that can block access to gambling websites and apps. Enable these settings in your device's Family Safety or Screen Time control panel.
• Router-level filtering: Many home internet routers from providers such as Grameenphone, Banglalink, Robi, and Teletalk allow content category filtering at the router level. Contact your ISP or consult your router's admin panel to enable gambling content restrictions across all connected devices.
• Third-party filtering software: Applications such as Net Nanny, Qustodio, and similar parental control tools can provide comprehensive cross-device filtering, screen time management, and activity reporting.
• Browser-level safe search: Enable safe search on your household browsers and configure child-safe DNS services such as OpenDNS Family Shield to filter gambling content at the network level.
• Open conversations: Talk openly with the young people in your household about the risks of gambling and why it is an activity for adults only. Age-appropriate, honest conversations about money management and risk are among the most effective preventive tools available.